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The studies provide practical examples of efforts to improve performance on various aspects of patients' experience of health care as measured by the CAHPS surveys. Each case study presents a short overview of the steps an organization took in its quality improvement initiative, followed by a more detailed description of specific actions involved in each step. The contents cover:. This case study PDF, KB describes a surgical practice's successful implementation of a six-step plan to improve customer service and access for its patients.
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A case study is a type of research to better understand a particular problem. It mostly focuses on strategies and refers to a specific person, an action, a company, or an event, even. The idea is to understand an overall path a company or person took around a specific goal. The main objective of a case study is to learn beforehand from a particular case or scenario to improve similarly applicable processes. To achieve the above, this method seeks to analyze information around a given topic, including its context and all relevant factors that affect it.