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It is relevant to refer briefly to the previous studies and research in the related areas of the subject to find out and to fill up the research gaps. The following are the some studies conducted by the eminent authors and practitioners on the area of service quality of banks. Dhandabani, Examined the nature of linkage between service quality and customer loyalty in Indian retail banking. Study used confirmatory factor analysis to identify the service quality dimension.
Research Paper Service Learning Abstract The purpose of this research study is to determine the satisfaction level of banking clients with Qualith to the quality of the various services supplied by their bank and their satisfaction with the bank. Banks service quality is researched in a variety of aspects. There is also an attempt to find Quality which dimension of service quality can improve customer satisfaction.
Abstract: Electronic banking is an important tool for all banks to survive in the competitive Nigerian Banking Industry. This study examines the relationship between the quality of service and customer satisfaction in the e-banking era. A sample of respondents was selected, out of the total number of 66, customer population. Structured questionnaires and interview were used in collecting the data. Descriptive statistics was adopted in analyzing the data from the respondents.