It should include some different service characteristics. The hotel managers must make sure that the exceptional and memorable services are executed well so that these services do not fail. To provide unfailing services continuously, training and maintenance of its employees on a regular basis must be undertaken. The complex range of intellectual, personal, and interpersonal skills required to deliver quality customer service. Hospitality managers are required to select and train employees in these areas, to develop and modify systems and processes to support service delivery and to motivate employees to meet customer expectations. As role models, managers show service employees how to manage the service encounter, how to apply judgment and how to solve problems.
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Chapter 1 Systems Analysis and Design Thesis (Resort) Essay Example
Background of the Study Reservation System is important for the customers to have an ease to reserve a schedule of date to the resort and to avoid conflicts of schedule of the people when using the resort. The employee shift change problem is the main problem due to its manual system. When reservation is made, the customer will be asked for an initial deposit of P And the initial deposit is non-refundable when you cancel a reservation.